Addressing Patron Privacy Concerns
About This Training
Staff will watch a video about a patron interaction based upon a persona and script. Facilitators choose which of the 3 options given to utilize in building the desired training for staff.
Learning Objective
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Library staff will describe how to make patrons aware of privacy concerns in varying situations.
This Training is Appropriate For
Dependent upon which activities are chosen.
Time Needed for Training
Dependent upon how many activities are chosen.Training Outline
Activity A
This activity is appropriate for:
,- The staff member will read the “What is a Persona?” information sheet.
- The staff member will read the persona for the associated video, then watch the video. The video shows a scripted scenario associated with that persona.
- At the end of the video, the staff member is given a “Takeaways” worksheet to evaluate takeaways and brainstorm how they would take a different approach in helping to solve the patron’s problem.
- Staff can discuss their takeaways with a supervisor.
Activity B
This activity is appropriate for:
,- Each staff member will read the “What is a Persona?” information sheet independently.
- Each staff member watches a video of a different persona/script and reads the persona for that video during their training time for the week.
- They post their takeaways from each scenario to a virtual discussion board which the facilitator can set up and comment on each other’s takeaways.
Activity C
This activity is appropriate for:
,- Each staff member will read the “What is a Persona?” information sheet independently.
- Each staff member watches a video of a different persona during their training time for the week.
- They come together at the weekly staff meeting and briefly discuss their takeaways from each scenario with each other.